Frequently Asked Questions
For employees
Who is eligible for coverage?
In most cases, you can cover your spouse or domestic partner and your dependent children up until their 26th birthday. Sometimes, your employer may offer coverage for employees only. Check your employer’s benefits information for details.
How soon does the coverage become effective after I enroll?
In most cases, the coverage becomes effective on the first day of the month in which your payroll deducted premium payments begin. The effective date is also listed on your coverage certificate.
How are benefits paid?
We pay benefits directly to you unless you ask us to send it to your medical provider. You can sign up to have your benefit deposited directly into your bank account, or we will mail you a check.
If I leave my employer for another job or retirement, can I keep the coverage?
In most cases, yes. This is called portability. Most Allstate Benefits products are portable, meaning you can continue to pay the same premium amount directly from your personal bank account once payroll deductions end. To take advantage of this option, we need to receive your first direct-pay premium payment within 30 days of your last day with your employer.
How do I submit claims?
You or any covered family member can submit claims any time after your coverage becomes effective. You can submit claims quickly and easily through our 24/7 customer service portal MyBenefits. MyBenefits even allows you to upload files to support your claim; just take a picture with your phone! If you prefer, you can also print and mail a claim form.
For employers
How can I offer Allstate Benefits products to my employees?
Contact your benefits broker or use our Find an Allstate Benefits Sales Consultant tool to find a representative near you.
How do I set up payroll deductions on my payroll system?
After enrollment, our billing specialists will work with you to set up your payroll system and test file transmissions. We’ll also help you get set up on our billing system and choose the reconciliation method that works best for your business.
How do my employees enroll?
Your Allstate Benefits team will work with you to select the best enrollment strategy for your employees. We offer a wide range of enrollment solutions to fit every need.
For agents
How can I get appointed with Allstate Benefits?
Head to Get appointed and an Allstate Benefits representative will get in touch. Once the required information is gathered, you’ll receive an onboarding packet with complete information. The onboarding process includes complete training on our products, structure, procedures and use of our 24/7 broker portal, MyAccess.
What is your commission structure?
We offer competitive commissions and bonus programs for our broker partners, with flexible options. Once you are appointed, you will receive complete information about the options available to you. Appointed brokers can access their commission information at any time through our broker portal, MyAccess.
What do you offer appointed brokers to support sales?
Appointed brokers have a wide variety of resources available to them. Our training team provides live webinars, recorded sessions and a variety of training videos and job aids to support product and service knowledge. Our marketing team provides a comprehensive portfolio of product knowledge and enrollment support materials including videos, flyers, posters, infographics and more. And your Allstate Benefits sales consultants are always just a phone call away to answer any questions or connect you with whatever resources you may need.